If you have a digital file, please send it to us (here
) as a jpg, psd or PDF file, supplied at a resolution of 300dpi at the output size of the 195mm x 97mm in the Adobe RGB colour space.
Not sure what this means? Send us in the file you have, we will have a look and advise you if there are any issues.
We do offer a scanning service if you don't have a digital file to work from. This is included in the £5 setup fee if it is being used for a mug order. If the resulting scan requires extensive colour correction, then a small charge will be applied based on the time spent.
Along with your image, send us the information you want on the mug, for example, image title, your name, reorder reference, contact details and social media channels etc.
We will prepare you a Digital PDF proof, which we will send to you by email for approval of the layout. During busy times of the year, this can take up to 10 working days. Once this has been approved, we will post you a Mug sample (if required) for final approval of both the layout and colour.
Your order will typically be dispatched within 3-5 days of proof approval using a next day carrier.